Complaint Conditions

1. Introduction

These Complaint Conditions outline the procedures for returning goods, requesting refunds, and filing complaints regarding the services and events provided by Turkish International Network z.s..

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2. Refund and Return Policy

2.1. If an event is canceled by Turkish International Network z.s., participants are entitled to a full refund.

2.2. If a participant cancels their registration for an event, refund eligibility depends on the event’s specific cancellation policy, which will be stated in the event details.

2.3. Refunds will be processed within 14 days of approval and issued to the original payment method.

3. Complaint Process

3.1. Complaints regarding services or events must be submitted in writing to info@turkishnetwork.org within 14 days of the event or transaction.

3.2. The complaint should include the complainant’s full name, contact information, event details, and a detailed description of the issue.

3.3. Turkish International Network z.s. will acknowledge receipt of the complaint within 5 business days and provide a resolution or update within 14 business days.

4. Dispute Resolution

4.1. In the event that a resolution cannot be reached through our complaint process, disputes may be escalated to an independent mediator or appropriate legal channels in accordance with Czech Republic laws.

5. Contact Information

For any inquiries regarding complaints, refunds, or returns, please contact us at: info@turkishnetwork.org